This task should be relatively straightforward. First, and probably the easiest part, you must reassign all existing issues to the person providing cover during the leave. The way I see it, there are two main requirements for this challenge. Step One: Break down the challenge into individual parts. I’m excited to see what can be done here, so let’s dig into this challenge. Additionally, any issues currently assigned to them need to be reassigned to an appropriate person. While on leave, you need to take them out of rotation not to get issues assigned to them while they are out of the office. Your Service Desk Agents want to go on leave. However, you are free to create any additional Projects, issue types, or workflows you need to make this work. Given our proximity to the holidays, you do not want to install another Marketplace App onto your Jira instance. You are working on a Jira Service Management instance with access to Automation for Jira. I want to see if I can find a solution myself first! I thought it was interesting enough that I went ahead and forwarded it to my colleagues to have the first crack at, but I haven’t even looked at their answers for the sake of fairness. I was recently contacted by long time reader Demitris Danampasis, who had a bit of a challenge for me.
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